must obtain a Return Materials Authorization (RMA) number from Customer Support
before returning a product. Please fill out the form below. Products returned
without an RMA number are not processed and will be returned to you.
- PODX itself does not give refunds or offer product
upgrades. Refunds come from the place of purchase, only.
- Your PODX product must have been purchased from an
authorized PODX reseller in order to be eligible for warranty coverage.
- Warranty is for the original purchaser only and is not
- Proof of purchase is required to get warranty service.
- Return shipping is prepaid by the customer.
- International customers may be subject to duties, taxes
and brokerage fee. Customers are responsible for fees incurred.
Limited Liability Warranty
PODX products are covered by a
limited liability warranty from defects in material and workmanship. This
warranty does not apply if, in the judgement of PODX, the product fails due to
damage from shipment, handling, storage, accident, abuse or misuse, or if it
has been used or maintained in a manner not conforming to the product's
instructions, has been modified in any way, or has a defaced or removed serial
number. Repair by anyone other than PODX or an approved agent voids this
warranty. The maximum liability of PODX is the product purchase price. For
details, refer to the warranty and owner registration card. You can find if
your product is covered by PODX warranty by comparing the duration of the warranty
against the purchase date.
PODX is firmly committed to providing our customers with best in class,
reliable products through authorized resellers. Our policy is to honor product
warranties and to perform services only on products purchased from an
authorized PODX reseller and only accompanied by a receipt or proof of
purchase. If you purchase a PODX product from an unauthorized reseller or if
the original factory serial number has been removed, defaced or altered, you PODX
warranty will not be valid.
Unfortunately, there are some websites and dealers who claim to be authorized PODX
resellers but are not. Products sold on these websites or from these dealers do
not carry a warranty from PODX. When you purchase products from an unauthorized
website or dealer, you are taking a risk because these products may be
counterfeit, used, defective, or may not be designed for use in your country.
Please protect yourself and your PODX product by ensuring that you only purchase
PODX products from an Authorized Reseller.
To see a list of PODX authorized resellers, please .
Warranty Replacement Procedure
Do not ship your defective product
to PODX before contacting customer support.
1. Obtain a Return Materials
Authorization (RMA) number by filling out the form below.
2. A customer support agent will do troubleshooting to see if the product is
defective. If it is, then this information is required:
- Your contact information
- Product serial number
- Proof of purchase
- Credit card information for optional shipping services
3. The Customer Support
Representative will provide you with an RMA number and shipping information.
Please be sure to write this down.
4. Package product securely. Do not
include manuals, softwares, cables, or mounting brackets. PODX only replaces
the defective unit and will not return other accessories. Include your contact
information with your name, address, phone number, and RMA number inside the
5. Send the product to the RMA
fulfillment address given by customer support. Clearly write your RMA number on
the outside of the package you are returning. Customers are responsible for the
freight charges to PODX. We suggest using a carrier that provides tracking
information. PODX is not responsible for packages lost in transit to PODX. The
replacement product is shipped by ground with shipping charges prepaid.
Expedited shipping is available at extra cost.
All other countries contact your
local customer support.
What is the Warranty on my
Warranty on the replacement unit
continues from the original date of purchase and will be extended for the
number of whole days that the product has been out of the buyer's hands for
This option allows you to return the
defective unit to the RMA fulfillment center. As soon as the fulfillment center
receives the defective product, a replacement unit is shipped out in one
business day via ground services.
Advance Ground (U.S. only)
The RMA fulfillment center will ship
the replacement unit via ground before receipt of defective item, based on
product availability. Your order must be received before 6 PM Eastern Standard
Time. A prepaid shipping label will be included with your replacement unit. You
will be charged a flat fee of $16.90 for Home Products and $19.90 for Business
Products for this service option. You must return the failed product to the RMA
fulfillment center within 10 business days of receiving the product. If you
fail to return the product within 10 business days, you will be billed the
current list price.
Advance Next Business Day (U.S.
For extra cost, Advance Priority
allows you to receive the replacement unit the next business day, based on
product availability. Your RMA number must be issued before 7 PM Eastern
Standard Time. Along with the replacement unit, a prepaid shipping label will
be included. Use the prepaid shipping label to return the defective product to
the RMA fulfillment center. You must return the defective product within 10
business days of receipt of replacement product. If you fail to return the
product within 10 business days, you will be billed the current list price.
When your replacement part is shipped, your credit card will be charged for the
amount below. You will be charged a flat fee of $29.90 for Home Products and
$49.90 for Business Products for this service option.
These credit cards are accepted:
• American Express
"Out of Warranty" Products
PODX warranty only covers failures
due to defects in materials or workmanship. Warranty does not apply if, in the
judgement of PODX, the product fails due to damage from shipment, handling,
storage, accident, abuse or misuse, or damage that is attributable to acts of
God, or if it has been used or maintained in a manner not conforming to product
manual instructions, has been modified in any way, or has had any serial number
removed or defaced.